Refund policy

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@leovani.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

You will be responsible for paying for your own shipping costs for returning your item.

We have a flat shipping rate for the return.

In UAE: 39 Dhs

Other GCC: 59 Dhs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@leovani.com

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@leovani.com

You will be responsible for paying for your own shipping costs for returning your old order and recieving the new one.

We have a flat shipping rate for the exchange.

In UAE: 59 Dhs

Other GCC: 79 Dhs

 Shipping costs are non-refundable and should be paid before initiating the exchange process.